WinBonanza Help - A UK Gaming Site

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Getting Started

How do I register?
What is an alias, and why do I need one?
I have a promotional code - what do I do to claim?
A friend has referred me, what do I do?
How do I log-in?
I have forgotten my alias or password, what should I do?

Promotions & Bonuses

How can I earn bonuses?
What is the difference between Qualified and Unqualified bonus?
How do I refer a friend?

Game Play

How do I play the games?
Do I have to spend ages downloading lots of software?
Does Bingo Chicks run on a Mac and a PC?
Do I need a powerful computer to play?
How can I be sure that the games are fair?
What happens if I lose connection during a Bingo game?
If I experience a technical problem, what should I do?

Deposits & Withdrawals

What payment methods do you accept?
How do I deposit money into my account?
Can I claim the joining bonus then withdraw without playing?
What is the minimum and the maximum amount I can deposit?
How can I withdraw my winnings?
How will my transactions appear on my bank or credit card statements?

Customer Service and Support

How do I contact customer services and support?

Security

Is it legal to play games online at WinBonanza?
Will my personal details be safe?
Will WinBonanza pass my details on to any third parties?
Will my credit card details be safe?

Getting Started:

How do I register?

Opening an account is secure, quick and as easy as 1, 2, 3. Click here or on any of the other “JOIN” buttons located around the WinBonanza site and complete our 1 minute registration form.

What’s an alias, and why do I need one?

Your ‘Alias’ is the name that you choose to be seen as by other players in Chat Rooms, so pick something you like – something quirky even!

I have a promotional code - what do I do to claim?

When you register at WinBonanza, you may enter it into the ‘promocode’ field in the registration window.

A friend has referred me, what do I do?

Your friend has a unique code that they should have sent to you. The code let’s us know exactly who it was that told you about our fantastic site.

When you register at WinBonanza, you may enter it into the ‘referral' field in the registration window.

How do I log-in?

Just enter in your chosen alias and password in the black "MEMBERS LOGIN" box located on the top left-hand side of the page and then click the yellow ‘LOGIN’ button.

I have forgotten my alias or password, what should I do?

All you have to do is just click on the "forgot login?" link located in the "Join now!!!" box, and follow the detail recovery process. All your details will be sent directly to your registered email address.

Promotions & Bonuses:

How can I earn Bonuses?

There are 3 ways that bonus funds can be earned:

By referring other players (perhaps your friends and family) to WinBonanza, you earn qualified bonus funds as a percentage of the deposits that your referred players make during their first three months with us.
Within our chat-rooms, our chat managers regularly run games and quizzes for which, at their discretion, they award bonus money. These prizes are credited as qualified bonus funds the next working day.
Finally, we regularly run exciting promotions to invite new players to join us - these often award qualified bonus money.

What is the difference between Qualified and Unqualified bonus?

"Qualified" bonuses: This means it can be used to buy Bingo tickets straight away. "Unqualified" means that it's unplayable credit on your account until certain wagering conditions have been met. Once the conditions have been met, it is automatically converted to playable "Qualified" bonus.

Typically, there are two types of wagering condition which enable bonus to become qualified; firstly, your unqualified bonus funds will automatically become qualified if you have lost 95% of the cash-deposit for which the bonus was originally rewarded. Secondly, if you wager cash funds in Bingo, slots, keno or pull-tabs until, after a while, the total value of wagers you've made is sufficient to qualify your bonus funds.

Qualified bonus is only playable within the Bingo games, and cannot be used on the casino games, or slot machines.

How do I Refer a Friend?

If you refer your friends to us here at WinBonanza we will give you a £5 refer a friend bonus and 5% of all the deposits they make for 91 days!

For full instructions on referring your friends, click here.

Game Play:

How do I play the games?

We've included 'how to play' guides on all of our games. Click on the game you would like to learn about on the bottom left side of this page in the 'getting started' box.

Do I have to spend ages downloading lots of software?

Who wants to have to wait for tedious downloads? Not us - once you have registered with us you can play straight away. All our games use "Flash" software, which means you can play anytime and anywhere.

Does Bingo Chicks run on a Mac and a PC?

Yes, you can enjoy WinBonanza on either Mac or PC.

Do I need a powerful computer to play?

No, WinBonanza will run on the average home computer. Here are the technical specs in more detail:

Required:

Flash 7 plug-in
Pentium II Class PC (233Mhz)
Internet Explorer 5.5 or Mozilla Firefox 1.0
iMac (IE Only)
64 MB RAM
56 K Internet Connection

Recommended

Latest Flash plug-in
Pentium III Class PC (500Mhz+)
Internet Explorer 6 or Mozilla Firefox
Mac G3 or G4 (IE Only)
128 MB RAM
Cable/DSL Internet Connection

How can I be sure that the games are fair?

Without wanting to sound to technical - statistical randomness ensures that the results of all games on WinBonanza are entirely fair and impartial. Technical Systems Testing (TST), an internationally recognized Accredited Testing Facility (ATF), have independently certified that the Random Number Generator (RNG) used by WinBonanza distributes numbers with non-predictability, and lack of bias to particular outcomes, at a 95% confidence interval, which is a standard confidence level in all statistical analyses.

What happens if I lose connection during a Bingo game?

If you become disconnected during a Bingo game, the game will continue to be played for you on our Bingo servers. If you have any winnings during this time, your account will automatically be credited. If this does arise and you have any additional questions please contact our Customer Service & Support Team, who will investigate for you.

If I experience a technical problem, what should I do?

If for some reason you experience a technical problem, don't worry - we'll help you. We will need some information though, so please contact our Customer Service & Support Team with these details:

Description of the problem;
Game ID if you were playing a game when the issue occurred
(number on bottom of game window);
Error message, if one is given (screenshot or text);
Approximate time, and date of the issue;
Your Bingo Alias;
What you had done just prior to the issue;
What you did just after the issue occurred;
Any other relevant details.

Depositing Money and Claiming Winnings:

What payment methods do you accept?

WinBonanza accepts the following payment methods:

Switch/Maestro
Visa
MasterCard
Neteller
Click to Pay

If you ever experience difficulties depositing money into your account please contact a member of our Support Team immediately.

For more information check out our 'Security & Banking’ page.

How do I deposit money into my account?

Once you have registered with WinBonanza, all you need to do is just log in and select the ‘Cashier’ button at the top of the page. Choose a payment method and deposit, it’s that simple.

For more information please visit our ‘Security & Banking’ page.

Can I claim the joining bonus then withdraw without playing?

We offer you 100% first deposit match bonus up to the value of £200, however you cannot withdraw that money immediately without meeting certain wagering requirements.

Either you will need to loose 95% of your original deposit without making a win, or you must wager the equivalent of 12 times your deposit bonus before you can withdraw it. For example, to withdraw a £10 bonus you must first to wager £120 (12x£10). Wagers may be made up from the cash or qualified bonus in your account including that received from any winnings you receive.

What is the minimum and the maximum amount I can deposit?

The minimum amount that can be deposited is £5. It’s worth remembering though that our ‘RELOADED’ promotional offer rewards you with free bonus cash for deposits over £20. Click here for more details on this and other promotions.

The current maximum daily deposit limit here at WinBonanza is £300.

How can I withdraw my winnings?

Our minimum withdrawal is £30. Withdrawals will only be processed if you have deposited £25 and wagered £100 or more. Withdrawal requests are limited to 3 per week, and can be processed in the following ways:

Bank Transfer (verification upon first withdrawal)
Cheque (verification upon first withdrawal)
Neteller
Money bookers
UK Credit Card
UK Visa Debit Card

How will my transactions appear on my bank or credit card statements?

All transactions made through WinBonanza will appear as ‘The Gaming Network’ on your bank or credit card statement.

Customer Service and Support:

How do I contact Customer Services and Support?

Our UK Customer Services & Support team are available to contact from 9:00am to 5:00pm UK local time, Monday to Friday (this may vary over UK Bank Holidays).

You can contact our Customer Service & Support Team on our free-phone number: 0800 043 6584 or by email at support@winbonanza.com.

They always make sure to reply to your enquiries as soon as possible. And don’t forget our chat managers are also available to help you in the Bingo room, so don’t hesitate to ask!

Security & Legal:

Is it legal to play games for money at WinBonanza?
Yes, of course! WinBonanza operates under The Gaming Network (TGN) gaming platform, hosted in Malta. TGN is fully licensed to operate under a class 1 gaming licence issued by the Lotteries and Gaming Authority of Malta (licence number LGA/CL1/212/2005).

As described in the Terms and Conditions, "Playing at WinBonanza is restricted to individuals of legal age as determined in the jurisdiction in which the individual resides. Under no circumstances may a person play if they are under 18 years of age."

Will my personal details be safe?

Oh yes! WinBonanza recognise that personal data and security is an area of utmost importance for all our customers. It is essential that you should be fully satisfied that your personal details are 100% secure, and this is in accordance with our WinBonanza Data Protection and Privacy Policy.

We treat your security as our utmost priority. WinBonanza uses the best and latest security technology to keep all your details safe.

Will WinBonanza pass my details on to any third parties?

No! We would never pass any of your details on to any third parties.

Or existing members can login using the
‘MEMBERS LOGIN’ area in the top left of this page.